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Rafay - Enterprise Support

Rafay Enterprise Support Services are designed to provide whiteglove services to help our customers achieve their desired outcomes. Our team is made up of customer focused Kubernetes experts who are trained in all areas of the Rafay product to deliver personalized support to our customers.

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About

Rafay Enterprise Support Services are delivered with on-going concierge support and services designed to assist your team long term. Our support is customized to fit each customer's needs ranging from a 24/7 bench of highly qualified solutions architects that are ready to engage with your engineers, to weekly/monthly check-ins with your team to review best practices, validate configurations, help plan for new deployments and more. Rafay is there for your team to leverage as much – or as little – as is needed.

What do you get with Rafay Enterprise Support:

24x7x365 product support Service Level Agreement (SLA) on production clusters

A technical account manager

Dedicated Slack channel for questions and quick response

Rafay Consulting and Training Services

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