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Perficient GenAI Chatbot Creation & Optimization

Utilizing AWS services such as Lex, Lambda, Bedrock, Connect, and DynamoDB, Perficient's chatbot creation and optimization offer enhances customer interactions and streamlines customer service business processes. We specialize in designing intuitive, efficient chatbots and fine-tuning their performance through user interaction analysis and advanced analytics.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

This is an 8-week engagement with Perficient. The scope includes gathering requirements and analysis, use case definition and prioritization, conversation flow design and mapping, user persona development, intent and expression identification, knowledgebase planning, GenAI model selection, integration into contact center supported communication channel, user acceptance testing, knowledge and transfer explanation of chatbot analytics.

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