Marketplace For Buyers For Vendors For Partners

ConnectOps by zeb: Amazon Connect Managed Services

ConnectOps by zeb provides fully managed services for your Amazon Connect contact center. We monitor performance, automate updates, manage integrations, and support your agents and supervisors, allowing your teams to focus on delivering exceptional customer experiences.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Reliable operations for your intelligent contact center.

zeb’s ConnectOps service delivers comprehensive managed services for Amazon Connect environments. As an AWS Premier Tier Services Partner with the Amazon Connect Service Delivery designation, zeb provides the technical expertise, process rigor, and customer-first approach to ensure your contact center runs efficiently and evolves with your business.

We become an extension of your team, offering proactive management of your Amazon Connect platform so your staff can focus on customer experience, not infrastructure.

What’s Included

Monitoring and Availability Management

We provide up to 24x7 oversight of your Amazon Connect environment, including call volume, queue health, latency, and system availability. Alerts and remediation steps are customized to your business needs.

Configuration and IVR Management

Manage contact flows, queues, routing profiles, agent schedules, and IVRs across all channels. We support seasonal updates, priority routing, and AI-based enhancements such as Amazon Lex integration.

User and Permission Administration

Handle onboarding, offboarding, and permissions for agents, supervisors, and administrators using IAM and Amazon Connect best practices.

Amazon Q and AI Feature Maintenance

Tune Amazon Q prompts and workflows, manage Lex bots, and ensure sentiment analysis and agent assist features are optimized for performance.

Reporting and Analytics Support

Manage dashboards, historical metrics, and real-time analytics using Amazon Connect, Amazon CloudWatch, and third-party integrations.

Change Management and Continuous Improvement

Track changes, manage backlog enhancements, and continuously improve configurations based on customer feedback and service performance.

Security and Compliance Oversight

Regular audits of call recording policies, data retention, encryption settings, and compliance alignment with PCI, HIPAA, or other industry standards.

Why zeb?

Certified in Amazon Connect, AI, and migration services

Deep experience across financial services, healthcare, logistics, and more

Flexible engagement models to align with your staffing and cost goals

With ConnectOps, you get a secure, reliable, and expertly managed Amazon Connect deployment without the operational burden.

Related Products

Sedai for ECS: Autonomous Optimization & Remediation

Sedai for ECS is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to reduce costs by 40%, improve performance by 35%, reduce FCIs by 50% and improve ops productivity 6x

AI based Intelligent Document Processing

Our product is an advanced artificial intelligence solution designed to streamline document processing workflows for businesses of all sizes. Leveraging cutting-edge machine learning algorithms, it automates the extraction, analysis, and interpretation of valuable information from a variety of documents, including invoices, contracts, forms, and more. With this powerful tool, businesses can significantly reduce manual effort, minimize errors, and accelerate decision-making processes.

Automated SAS to Pyspark Conversion

SAS workloads come with high costs, scalability challenges, and limited flexibility. Hexaware’s Amaze® accelerates SAS-to-PySpark migration using Gen AI and LLM-powered automation, ensuring a 70-80% conversion accuracy, 3x-5x faster execution, and up to 40% cost savings.

Vectra Cognito for Service Delivery Partners (Billed Monthly)

Vectra Threat Detection and Response for Partner Provided Consulting Engagements

Real-time & Historical Datafeeds | Global Post-War Contemporary Auctions

This dataset is prepared for statistical factor pricing models and standardized across variables including country, region, currency, vendor, artist for seamless data filtering. It contains 20+ years of all items in the Post-War & Contemporary art category sold on auction by Christie’s, Sotheby’s, Bonhams and Phillips from 2000 to date.

Philter

Philter deidentifies and redacts sensitive information, such as Personally Identifiable Information (PII) and Protected Health Information (PHI), in text.

Tuberculosis - Total number of cases in the US | CDC

Centers for Disease Control and Prevention provides free and open access to various health related data. This release contains total number of Tuberculosis cases reported in the United States, by region and by states, in accordance with the current method of displaying WONDER data. Data on United States will exclude counts from US territories. The data is available for past 2 years.

AWS Security Review

An AWS Security Review is an opportunity to ensure that your cloud infrastructure is optimized for performance, security, reliability, and cost-effectiveness. Our certified AWS architects will identify any potential issues or areas for improvement in your AWS environment and make recommendations to get your back on track.