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Fano Callinter

Powered by advanced AI technologies, Fano Callinter is an intelligent omni-channel interaction analytics system designed to help enterprises to effectively monitor and leverage their interactions with customers.

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About

Fano Callinter automates manual efforts and analyzes every phone call, live chat, and email; transcribes the calls to text; conducts quality assurance, compliance checks and sentiment analysis. By leveraging Fano Callinter, enterprises can enhance their customer services, mitigate compliance risks, lower operational costs by automating quality assurance tasks, and increase productivity and discover business insights in customer interactions.

Fano's ASR engine can accurately process and transcribe multilingual and mixed-language conversations, which is extremely common in nowadays in many natural human conversations. With Fano's multilingual natural language processing technologies (NLP), Fano Callinter can identify intentions of the callers, keywords, and discover new trending topics covered in the interactions. Fano Callinter can then perform further analysis such as sentiment analysis, compliance checks, process or workflow checks based on different use cases.

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