Conversational AI Platform is a middleware solution for building and operating robust and comprehensive conversational AI solutions including virtual agents, chatbots, voice assistants and more. It allows organizations to fully manage their conversational AI solution, with modules for RPA design, execution, analytics, and agent escalation.

CAIP also provides more than 80 industry cartridges out of the box that can be easily tailored to organizational requirements. There is also a growing ecosystem of available integrations with customer relationship management software and other enterprise programs and platforms.

CAIP eases call volume surges, reduces wait times, improves customer satisfaction, and facilitates continuous improvements through AI and machine learning. In the middle of the response to the COVID 19 pandemic, customers have proven that frequent changes to existing and new conversations can be rapidly deployed to address an organic landscape of interactions and needs.

CAIP is purpose built to handle complex ecosystems, bringing together legacy, hybrid and cloud elements to create one cohesive solution that not only improves the user experience, but delivers real business value.

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