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HelpMate.AI — Agentic IT Helpdesk Automation by CloudMates

HelpMate.AI is an Agentic AI-powered IT helpdesk automation platform that integrates with ServiceNow, ManageEngine, Zoho, and Okta to resolve up to 70% of support tickets autonomously. Built on AWS, it handles password resets, access requests, device health checks, and ticket routing through secure OAuth-based connections, reducing operational cost and improving employee productivity.

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About

HelpMate.AI brings Agentic AI automation to enterprise IT support — deployed entirely in your AWS environment for maximum security, compliance, and flexibility.

Built using AWS services such as Bedrock, Lambda, Step Functions, DynamoDB, and CloudWatch, HelpMate.AI acts as a self-contained orchestration layer that connects with your existing ITSM, identity, and automation tools through secure OAuth 2.0 / OIDC authorization.

Once deployed, HelpMate.AI runs as a set of serverless components within the customer’s AWS account, with all data, logs, and credentials under your control. The platform automates routine IT tasks — password resets, account unlocks, access provisioning, device diagnostics, and ticket classification — across systems like ServiceNow, ManageEngine, Zoho Desk, Jira Service Management, Okta, Azure AD, Intune, and AWS Systems Manager.

Key Capabilities

Deploys and operates entirely within your AWS environment (no external SaaS dependency)

Secure OAuth-based integrations with ServiceNow, ManageEngine, Zoho Desk, Jira, Okta, AD, and more

AI agents for password resets, access management, device health, and ticket routing

Role-based control for Insight / Semi-Autonomous / Full-Auto modes

End-to-end audit logging via Amazon CloudWatch and DynamoDB

Integration with Slack or Microsoft Teams for conversational workflows

Security & Governance

Uses AWS IAM, Secrets Manager, and VPC endpoints to isolate execution

All credentials managed by the customer; no persistent data leaves your account

OAuth 2.0 / OIDC authorization, TLS 1.3 encryption, and least-privilege policies

Complete audit trail with rollback and human-approval workflow options

Benefits

Reduce repetitive L1 / L2 tickets by up to 70 %

Shorten mean time to resolution by 80 %

Maintain full ownership of data and logs inside your AWS account

Improve employee experience with 24 / 7 self-service IT support

Strengthen compliance posture through auditable automation

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