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Amazon Connect Implementation Services For Federal Agencies

Available in

AWS Marketplace

Professional services to design and implement Amazon Connect, a cloud-based contact center solution.

Available in

AWS Marketplace

Available in

AWS Marketplace

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

STS has significant experience implementing cloud solutions for federal agencies like Department of Homeland Security and Housing and Urban Development. We are intimately familiar with federal policy and compliance requirements, for example FedRAMP, NIST 800-53, IL4. Our bench of Amazon Connect practitioners are pre-screened for security eligibility.

Our Amazon Connect professional services offering supports proof of concepts through comprehensive migrations for contact centers and help desks of all sizes. STS’s delivery approach is conducive to multiple build and sustainment models. For example, we can build and operate the solution in your environment; build and operate the solution in STS’s managed services environment; or any combination thereof.

Implementation services include:

Base deployments

CI/CD pipeline

Natural language menus

Self-Service bots

Custom APIs

SMS engagement channel

Email engagement channel

Data normalization

CRM integration

Voicemail

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