Manual processing of margin call instructions from emails and spreadsheets requires speed and precision to optimize client margin call movements and avoid costly penalties. To improve this process, the SS&C Collateral Margin Call Agent operates 24/7, monitoring a dedicated email inbox for new instructions. Upon detecting a message, it downloads, reads and extracts structured or unstructured content and sends it to the AI governance platform. There, a proprietary generative AI model interprets the data and identifies key fields like fund name, counterparty and margin amount. The results are matched against a client-specific mapping file, then compiled into a standardized format and transmitted via API to the margin call engine — triggering margin call movements. Human intervention is only required for flagged exceptions, streamlining operations and minimizing error risk.

SS&C's Managed Service offering for the Collateral Margin Call Agent implements the process according to client specs, hosts the solution in a secure cloud environment, and maintains and manages the solution. All LLM access is via an AI governance component developed specifically to keep AI processing secure.

Redefine productivity and empower your teams to break new ground, deliver better results and gain a competitive advantage – all while making the experience better for everyone – using the latest cutting-edge AI, automation and orchestration. Take comfort in knowing this solution is built and tested in the SS&C Innovation lab and already utilized by SS&C GlobeOps, who reduced delays, improved accuracy and enhanced service delivery by introducing the Collateral Margin Call Agent.

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