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Forethought Suite

Forethought's suite of AI apps makes it easier for customers to bring AI to their agents and customers. Discover, insights & analytics, helps admins build out workflows for Solve, chat & email responses along with ticket enrichment, Triage, and agent support, Assist.

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Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Forethought's mission is to make every touchpoint between humans and organizations faster and more intelligent. Forethought helps organizations reduce support costs while boosting CSAT by automating common customer questions at every customer service touchpoint, helping support leaders do more with less.

The suite has four core pillars, each of which helps with your customer support organization's goals while delivering unparalleled end-user experiences.

Discover: Use generative AI to recommend and optimize workflows, track performance and ROI, and instantly improve time to resolution and lower cost.

Solve: Automate answers to common questions across any channel with generative AI.

Triage: Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Assist: Harness the power of generative AI -- powered by Large Language Models (LLMs) trained on your data -- to ramp agents faster and empower them with relevant knowledge and suggested responses.

For custom pricing, EULA, or a private contract, please contact: aws-marketplace@forethought.ai

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