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Unified Agent Portal

Customizable, user-friendly contact center portal for agents and supervisors which streamlines voice, chat, social media, email and video interactions.

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About

Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors.

Based on Amazon Connect and leveraging Amazon Web Services (AWS), UAP streamlines voice, chat, social media, email and video interactions in a user-friendly single pane of glass and provides agents with real-time customer insights and analytics. For supervisors, it generates visual reports of Contact Center performance and provides ability to better manage team workloads.

The platform also streamlines the transfer of transcripts to agents, providing a superior customer experience.

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