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Concentrix FastStart for Amazon Connect

Concentrix makes it easy to engage in conversations with your customer that are natural, easy, and connected. As an Amazon Connect delivery partner and with 800+ years of combined experience, our team can deliver a cloud-based solution that meets your specific business goals, and provide the on-going support needed to ensure continued optimization for even the most complex contact center challenges.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

When you’re a small or medium sized business, moving your contact center to the cloud can seem daunting if you try to do it yourself. There are thousands of details to consider ensuring your solution meets your needs and runs smoothly, and many companies don’t have the staff or time to devote to figuring out all of those details.

Our team has developed a package to get your contact center running on Amazon Connect FAST—in addition, we will provide ongoing Managed Services to ensure your solution stays running smoothly.

What you get:

Contact center setup for 10-100 advisors in the US & Canada

AWS-provided telco services (DID & TFN)

Voice & chat

Native Amazon Connect recording retained for up to 120 days

Standard real-time & historical reporting from Amazon Connect

Managed Services for: monitoring, alerting, fault resolution, and helpdesk function

14-day check-in with Concentrix expert

90-day free consultative engagement to assess performance

Let Concentrix do the heavy lifting, so you can focus on your business with FastStart!

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