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Amazon Connect QuickStart

Amazon Connect is a market leader in the CX space, offering a number of features and capabilities that are consumed on a consumption based pricing than the traditional licence model. This QuickStart package is ideal to get you up and running with Amazon Connect and experiencing the features provided and to allow you to experience other features that can be turned on or off based on your requirement, whether you are looking to reduce your contact centre infrastructure costs, provide resilience to your operation, open another business or simply looking to improve your customer experience. Benefit - Fast time to implement. - No licence model, consumption base. - Scalability - Resilience - Improving customer experience - Cost reduction - Operational efficiency

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Our Amazon Connect {QuickStart or Accelerate} offer provides an Amazon Connect, including:

Up to 5 Phone Numbers

Up to 100 agents

Up to 5 call flows and 5 queues

Up to 5 Routing Profiles

Outbound Dialling

DTMF call steering menus

Call Recording

Call Backs

Agent Softphone or Agent Workspace

Training of the out-of-box reports for Real-Time and Historical data

Number porting where required

Testing

Training for train the trainer

Optional additional services - which can be deployed at the time of the QuickStart or turned on later. Some of these services may incur additional costs.

Support Service (break/fix, how to questions etc)

Amazon Lex bots

Web Chat with agents

CRM integration (e.g. Jira Service Management, ServiceNow, Salesforce, Zendesk, SugarCRM, KCustomer)

Customer Profiles

Multi-language support

Contact Lens (Conversation Analytics)

Step by Step Guides (Workflow Automation)

Outbound Campaigns

Optimization (WFM)

Connect Tasks

Connect Cases

Voice Biometrics

Wisdom - Knowledge Base integration

SMS Outbound confirmations/notifications

QuickSight Dashboards & Analytics

PCI-DSS Compliant Payments

Contact Centre Wallboards

Social Channels (SMS, WhatsApp, Facebook etc)

Text-based Virtual Assistant (bot) for Navigation or FAQs (up to 10 intents)

Live chat with agents

How we do it

Our collaborative, agile approach supports clients through the entire delivery to meet their business outcomes. We use our accelerators to implement an instance of Amazon Connect based on best practices, whilst we are working with the stakeholders to understand your requirements, then design and prototype your journeys to meet your expectations.

We also believe you should be empowered and will help you become self-sufficient in the management of your contact centre, knowing that we are there to support you on going, with queries, future projects etc.

Our Expertise & Services

Devoteam is an AWS Premier partner with a number of delivery competencies including the Amazon Connect SDP with resources across 25 countries, as well as being a Atlassian, Salesforce Platinum partner and Elite ServiceNow partner. We pride ourselves in the personal touch working with organisations with the ability to scale.

We can assist with integration to CRMs and backend systems that are required in the customer journey. We can also help with using multiple channels for interactions as well as the use of virtual assistants (Chatbots) to meet the customer and your needs.

Our team can also assist with customer insight and analytic solutions to improve your customer and employee experience.

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