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Amazon Connect Initial Assessment & Discovery

Considering Amazon Connect for your contact centre? Start with our complimentary 30-60 minute assessment to validate fit, understand potential savings, and explore AWS funding options - all at no cost. Our AWS-certified experts will help you quickly determine if Amazon Connect aligns with your needs and provide the insights needed to make an informed decision about modernising your contact centre.

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About

What's Included

Environment & Use Case Evaluation

We'll quickly assess your current contact centre environment and validate whether Amazon Connect aligns with your specific use cases, scale requirements, and business objectives. Whether you're running legacy on-premises systems or existing cloud solutions, we'll help you understand if Amazon Connect is the right fit.

Quick TCO Analysis & Estimated Savings

Receive a preliminary total cost of ownership comparison between your current solution and Amazon Connect. We'll analyse your usage patterns, licensing costs, and infrastructure expenses to provide projected cost savings and identify optimisation opportunities.

Automation & Workflow Optimization Opportunities

Identify immediate opportunities to leverage Amazon Connect's AI capabilities and our specialised Generative AI expertise to achieve outcomes such as:

Agentic AI workflows that autonomously handle complex customer requests

Intelligent chatbots for sophisticated self-service

Generative AI-powered responses for agents using Amazon Bedrock

Workflow optimisation to reduce handle times and improve resolution rates

and more...

AWS Funding Options

Understand available AWS programs that can help fund a proof of concept and your implementation:

AWS Migration Acceleration Program (MAP) funding

Proof of Concept (PoC) credits

AWS Service Credits for migration projects

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