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Amazon Connect Blink Device Integration by Digiclarity

Enable real-time call notifications using USB blink devices integrated with Amazon Connect to support high-noise environments and visual priority alerts.

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About

Digiclarity provides a specialized solution for integrating USB-based blink devices (Blink1Control - thingm) with Amazon Connect, enabling real-time visual notifications for incoming calls, chats, and high-priority contacts in CCP.

This service is ideal for noisy call center environments or agents who rely on visual cues rather than audio alerts in CCP.

Blink1Control - thingm: https://blink1.thingm.com/blink1control/

Our implementation supports:

USB Plug-and-Play Device Integration

Simply connect the supported blink device to the agent’s workstation; no additional drivers required.

Real-Time Event Triggers from Amazon Connect

Calls, chats, or routing events trigger the blink device through a lightweight desktop app or browser extension.

Color-Coded & Pattern-Based Alerts

Define different blink patterns or colors based on call priority, customer tier (e.g., VIP), or queue type.

Customizable for Multiple Scenarios

Configure unique behaviors for: Incoming calls, Queue wait thresholds, Supervisor alerts, Callback requests, Low-Impact Client Application

Lightweight desktop agent or browser-based agent UI connects securely with Amazon Connect APIs.

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