With Rego Apptio Managed Support, you will get:

Best Practice Guidance: Our team of senior Apptio experts all have 5 to 10 years of Apptio experience before joining our team. They have the knowledge and expertise to meet your organizations unique needs and guide you using best practices.

Competitive Pricing: Rego is committed to keeping your costs down, while offering maximum value. Our lean organizational structure enables us to offer pricing that is 20-30% less than competing providers.

Work with Named Resources: You will work with the same support team and know them by name. Together, you will form a lasting partnership as they help you get the most value from your Apptio investment.

Onshore Resources: All of our Apptio managed support team members are onshore, in North America, ensuring timely communication.

Same-Day Responses: We have an unmatched 100% same-day response rate. You will get the help that you need, right when you need it.

Choose Your Support Level: Our flexible, pay-for-what-you-use model provides only the Apptio services your organization needs.

You can select your level of support from our three tiers, which include:

Level One - Support Operations

Support Team Roles: Strategic Advisor, Support Lead

Services:

User Administration

General Support (information, issues, reporting, how to)

Monitoring Platform Jobs and Performance (daily, weekly)

Administration (access security, field changes, data changes)

Management of Tickets to Software Manufacturer to Address Root Applications Problems

Break Fix Tickets

Level Two – Functional Maturity and Feature Delivery

Support Team Roles: Program Manager, Practice Lead, Functional Consultant, Technical Consultant

Services:

Best Practice Functional Consulting

Project and Release Management

Reports, Dashboards, and Processes

End User Training

Major Model Upgrades

Advanced Application Support and Data Defects

Level Three – Governance, Strategy, and Architecture

Support Team Roles: Strategic Advisor, Engagement Manager, Technical Lead, Rego SMEs

Services:

Digital Ecosystem Assessment (evaluation of your people, processes, tools, and governance)

Long-Term Strategic Roadmap and Alignment to Business Needs

Functional Roadmap and Release Planning; Continuous Improvement

Solution Framing and Architecture

Integrations

Metric Monitoring for Process Control

Complex Application Support