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CloudHesive Well Architecture Review for Amazon Connect

CloudHesive takes a methodical approach to the AWS Well-Architected Framework for Amazon Connect which describes key concepts, design principles, and architectural best practices for designing and running Amazon Connect. By answering a few foundational questions, we will understand how well our client’s architecture aligns with cloud best practices and gain guidance for making improvement.
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About

The AWS Well-Architecture Framework is a set of best practices that guide customers in building a resilient and agile Amazon Connect Environment. When architecting an Amazon Connect Solution, the Well-Architecture best practices are based around three foundation pillars: Stability,Efficient and Highly Scalable.These elements make it possible to test Connect workloads in production-size environments without committing to expensive resources..Here are the six Pillars of an AWS Well-Architecture Framework:Operational Excellence,Security Pillar,Reliability Pillar,Performance Efficiency Pillar,Cost Optimization Pillar and Sustainability. Our review covers both basic and advanced use ccases, from the following areas:Agent Experience and supportability, to API's and third-party integrations.

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