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Real Time voice Transcription in Call Centers

Automatic speech recognition (ASR) models transcribe customer calls in real-time, integrating with expert assist models, saving transcription time post call, and enabling improved call analytics.

Purchase this listing from Webvar in AWS Marketplace using your AWS account. In AWS Marketplace, you can quickly launch pre-configured software with just a few clicks. AWS handles billing and payments, and charges on your AWS bill.

About

Elevate your call center's efficiency and customer engagement with real-time voice transcription powered by AWS Connect. This state-of-the-art technology transcribes and analyzes customer calls as they happen, providing immediate, actionable insights. Agents receive on-the-fly guidance, including call summaries and sentiment analysis, ensuring they can address customer needs more effectively and empathetically.

We integrate our solution into voice call management systems, personally identifiable information (PII), train the system to recognize and mask sensitive information—like addresses or credit card numbers—while allowing other relevant data, such as phone model numbers, to remain visible. Agents can focus on value-add tasks, including upsell and cross sell, instead of searching for information across multiple systems.

This tool not only enhances the customer experience by reducing resolution times but also aids in training and quality assurance by capturing every detail of customer interactions. Transform your call center operations with the precision and agility of AWS Connect, setting a new standard in customer support excellence.

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