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Cloud Operations, Monitoring & Maintenance

A service designed to help our customers to keep focus is their business, while all operational and technical topics of the cloud are managed by Strata Analytics. Our Cloud Operations team has all the experience and knowledge to monitor and operate your cloud environment, keeping it available and secure for you applications and workloads. Proven experience and many success cases were enough evidence for AWS, who awarded Strata Analytics with the Cloud Operations Competency this year. Your Cloud in our hands .. daily operations, issue solving, monitoring design and implementation, access management, service provisioning, security, performance, cost management ... all in one service.

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About

A service designed to help our customers to keep focus is their business, while all operational and technical topics of the cloud are managed by Strata Analytics.

Our Cloud Operations team has all the experience and knowledge to monitor and operate your cloud environment, keeping it available and secure for your applications and workloads. This is achieved using native AWS Services like AWS Config, AWS Cloudtrail, Amazon Cloudwatch, Amazon GuardDuty, Amazon SNS, AWS Lambda, Amazon EventBridge.

Proven experience and many success cases were enough evidence for AWS, who awarded Strata Analytics with the Cloud Operations Competency this year.

Your Cloud in our hands... daily operations, issue solving, monitoring design and implementation, access management, service provisioning, security, performance, cost management... all in one service.

Key Activities

Service Preparation

Scope Definition.

SLAs agreement

Knowledge Transfer.

Monitoring SetUp.

Initial Security Review.

Service Operation

Daily Operations.

Issue detection and resolution using services like Amazon GuardDuty and AWS Cloudtrail

Cost Monitoring leveraging services like AWS Cost Explorer, AWS Budgets, AWS Cost Anomaly Detection.

Security Monitoring based on AWS Security Hub and Amazon Inspector.

Access Management via AWS IAM and AWS IAM Identity Center

Backups Reviews.

Monthly Service Reports.

Deliverables

Monthly incidents report detailing statistics and main root causes.

Monitoring, Alarming and Incident Handling according to Workload and customer specifications..

Service Desk with rapid response

to customer requests, including modification of resources or troubleshooting requests.

Elaboration of Post-Mortem Reports for critical incidents, with suggestions to prevent future incurrences.

Best recommendations for incidents that may occur in the future.

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