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BceMSP – Enterprise Plus Plan Powered by BizCloud Experts - logo

BceMSP – Enterprise Plus Plan Powered by BizCloud Experts

BizCloud MSP – Enterprise Plus Plan is the most advanced managed services offering from BizCloud Experts, designed for mission- and business-critical AWS environments. It provides 24/7 expert support with industry-leading <15-minute response SLAs, proactive governance, on-demand reviews, and advanced automation. Customers also gain higher AWS service discounts, multiple training licenses with on-demand AWS expert sessions, and deep technical account management tailored to their workloads and applications.
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BizCloud MSP – Enterprise Plus Plan

Mission-Critical Cloud Management Without Compromise

The Enterprise Plus Plan by BizCloud Experts is purpose-built for enterprises operating highly complex or business-critical workloads on AWS. With the strongest combination of governance, support, automation, and training, this plan ensures organizations achieve maximum resilience, performance, and value from AWS.

Customers receive 24/7 technical support with the fastest SLAs, including <15-minute response time for mission-critical workloads. On-demand Well-Architected and AI strategy reviews, quarterly disaster recovery assessments, and monthly cost and security recommendations provide a continuous cycle of improvement.

In addition, organizations benefit from higher AWS service discounts, 4 free AWS Skill Builder licenses, additional discounted licenses, and on-demand training sessions by AWS experts. A designated Technical Account Manager (TAM) delivers personalized consultative guidance specific to your applications and use-cases, supported by BizCloud’s FinOps tools and custom dashboards for deep cost and usage visibility.

Enterprise Plus goes beyond support with advanced managed services including infrastructure deployment, CI/CD setup, SSO provisioning, automated backups, cloud governance, cost optimization management, and ongoing security operations—giving enterprises complete confidence in their AWS operations.

Key Features

Pricing: Minimum spend of $15,000 OR 10% of monthly AWS charges

AWS Training / Skill Builder: 4 free Skill Builder subscriptions, 30% discount on next 5 licenses, and on-demand training sessions by AWS experts

Enhanced Technical Support: 24/7 phone, web, and chat access to Cloud Support Engineers

Case Severity / Response Times:

General guidance: < 24 hours

System impaired: < 12 hours

Production system impaired: < 4 hours

Production system down: < 1 hour

Business-critical system down: < 15 minutes

Cost Recommendations: Monthly cost optimization recommendations

Security Recommendations: Monthly security optimization recommendations

Disaster Recovery Reviews: Quarterly disaster recovery review and recommendations

Well-Architected Reviews: On-demand

AI Roadmap Strategy Session with AI Leader: On-demand

Technical Account Management: Designated TAM to provide consultative architectural and operational guidance aligned to applications and use-cases

Access to FinOps Tool: Access to BizCloud FinOps tool + custom dashboards for spend visibility by business units/applications

On-Demand Non-AWS Support: Billed at hourly rate (Offshore $35/hour, Onshore $125/hour)

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