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Amazon Connect SIP Connector

Amazon Connect SIP Connector helps to send SIP calls to Amazon Connect using Amazon Connect Webrtc Call APIs and triggers.a contact flow. It helps to use existing SIP phone numbers and send calls to Amazon Connect as VoIP. It also sends Amazon Connect calls to SIP. Comstice SIP Connector includes a SIP SBC, SIP Proxy, Audio Trascoder and Webrtc Gateway modules. Each service runs as Docker containers. You can run the solution on an EC2.

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About

Comstice offers Amazon Connect SIP Connector to communicate between SIP networks and Amazon Connect. You can use your existing SIP Trunk and phone numbers and integrate them with your Amazon Connect instance. Comstice SIP Connector triggers a contact flow based on the called number it receives from the SIP Network. Amazon Connect instance can transfer the call back to the SIP network if needed.

You can also send the Amazon Connect call to SIP networks too. Comstice SIP Connector creates a SIP leg for your Amazon Connect call and merges both calls.

Use Cases

Bring Your Own Carrier

IP-PBX Integration with AWS AI Services via Amazon Connect

VoIP calls between IP-PBX and Amazon Connect users

Sending Call Context Information using key value pairs on SIP Headers and Amazon Connect contact attributes

Integrating physical SIP phones with Amazon Connect

Phased Migration from Legacy Contact Center to Amazon Connect

Integrate Third-Party AI Voice Bots with Amazon Connect

Comstice NonCCP Mobile Softphone App for Amazon Connect

ASR/TTS for On-Premises Contact Centers

Amazon Connect as a Backup or Emergency Contact Center for Third-Party Contact Centers

Amazon Connect Voice Federation

Comstice Dialplan Manager

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