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Amazon Connect Migration Accelerator

Migrate from legacy contact center platforms like Five9, RingCentral, Dialpad, Gladly, Genesys Cloud CX, and more to Amazon Connect with zeb’s proven migration accelerator. We help reduce operational complexity, ensure business continuity, and deliver a seamless transition to a scalable, AI-powered contact center.

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About

Migrate to Amazon Connect with confidence.

As an AWS Premier Tier Services Partner with the Amazon Connect Service Delivery designation, zeb offers a streamlined, end-to-end migration service for businesses moving away from legacy platforms like Five9, RingCentral, Dialpad, Gladly, Genesys Cloud CX, and others. Our Amazon Connect Migration Accelerator ensures a smooth transition, minimizing risk and downtime while modernizing your contact center infrastructure.

What’s Included

Discovery & Assessment

We perform a detailed analysis of your current contact center stack to map out call flows, routing logic, IVRs, integrations, and compliance requirements.

Migration Plan & Architecture

Our solution architects design a secure, scalable Amazon Connect environment tailored to your workload, integrating CRM systems, knowledge bases, and AI capabilities as needed.

Data & Configuration Transfer

We migrate key data, including call flows, routing logic, and user configurations, ensuring functional parity and optimized performance on AWS.

Omnichannel & AI Enablement

Migrate more than just voice! We support chat, SMS, email, and AI integrations such as Amazon Lex, Amazon Q, and sentiment analysis.

Testing & Cutover Support

Our team validates call routing, agent logins, IVR functionality, and reporting prior to go-live with full support during cutover. zeb also assists you through any necessary phone number porting steps.

Training & Change Management

We provide agent, supervisor, and administrator training to ensure smooth adoption and operational excellence post-migration.

Why zeb?

We’re a certified AWS Premier Tier Services Partner with deep Amazon Connect experience.

Our team has led numerous migrations across a wide range of industries and regulatory environments.

We combine technical execution with strategic support to ensure you maximize your investment in AWS.

Let zeb help you unlock the full potential of Amazon Connect while minimizing disruption and accelerating your path to innovation.

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