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Amazon Connect Global Resiliency Assessment

Our ACGR solution empowers clients to establish a Disaster Recovery (DR) region for their current contact center instance. This functionality facilitates the deployment of Amazon Connect across 2 different AWS regions, enabling seamless traffic redirection to the designated alternate region in the event of an emergency. By implementing our ACGR solution, clients gain the ability to ensure uninterrupted operations of their contact center, even in critical situations. This strategic deployment of Amazon Connect in multiple AWS regions provides a robust contingency plan for efficient and reliable customer service delivery.

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About

Our ACGR assessment and implentation process is designed to help our customers maintain high availability and minimize disruptions in their contact center operations.

Some keys steps of the process are:

Assessment and evaluation of Current Infrastructure:

We do a deep dive into your environment and use our properietory Explorer tool to do a thorough assessment of your infrastructure.

Provide recommendations:

Based on your assessment, provide detailed recommendations on how the customer can plan for disaster recovery.

Implementation plan:

We will create an implementation with RPO and RTO objectives in mind.

Assist with implementation:

Offer support during the implementation phase to ensure a smooth transition and minimize any potential disruptions.

Test and validate: We will prepare test scripts and ensures that the contact center can withstand disruptions and maintain operations.

Document and enablement: We provide on the updated architecture, configurations, and procedures.

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