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Amazon Connect and ServiceNow Integration Services

As both an AWS Premier Tier Partner and a ServiceNow Partner, zeb integrates Amazon Connect with ServiceNow to streamline IT and customer service operations. Enable real-time case creation, automate workflows, and enhance agent efficiency with AI-powered support experiences.

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About

Accelerate ITSM and customer operations with voice and workflow automation.

zeb, an AWS Premier Tier Services Partner and a certified ServiceNow Partner, helps organizations create unified experiences across Amazon Connect and ServiceNow. We enable agents to work smarter by embedding voice interactions into IT and customer service workflows, enhancing resolution speed and visibility.

What’s Included

Discovery and Workflow Mapping

We evaluate your current ServiceNow modules such as ITSM, CSM, and HRSD to identify where voice can improve process efficiency and resolution times.

Amazon Connect Integration with ServiceNow CTI

Embed call controls, screen pops, and automatic case or incident creation within the ServiceNow Agent Workspace using Amazon Connect’s CTI capabilities.

Voice-Driven Automation

Trigger ServiceNow workflows directly from voice inputs or call outcomes, including ticket prioritization, routing, or approvals.

Amazon Q for Agent Assist

Provide contextual guidance, knowledge base lookups, and case history summaries inside ServiceNow using Amazon Q.

Logging and Reporting Enhancements

Capture call recordings, sentiment, and metadata inside ServiceNow to improve visibility and reporting across teams.

Enablement and Go-Live Support

End-user training, documentation, and full testing are included to ensure a successful rollout.

Why zeb?

AWS Premier Tier Services Partner with Amazon Connect Service Delivery

Certified ServiceNow Partner with deep platform expertise

Experience across enterprise IT, finance, healthcare, and logistics

Unify your support channels and streamline service operations by connecting Amazon Connect and ServiceNow with zeb.

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